Animal-Kind are committed to protecting Your privacy and ensuring the security of Your personal information. This Privacy Policy outlines how Your Personal Information is collected, used and shared when You visit or make a purchase from www.animal-kind.co.uk (the “Site”). By using this Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretations
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique Account created for You to access Our Service or parts of Our Service.
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Animal-Kind, 6 Ramsay Gardens, Hunstanton, PE36 5DT.
- Cookies are small files that are placed on Your computer, mobile Device or any other Device by a website, containing the details of Your browsing history on that website among its many uses.
- Country refers to: United Kingdom.
- Device means any device that can access the Service such as a computer, a mobile phone or a digital tablet.
- Device Information refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Order Information refers to the information collected when You make or attempt to make a purchase through Our Website, or register an Account on Our Website.
- Personal Information refers to both Device Information and Order Information. It includes any information that relates to an identified or identifiable individual.
- Service refers to the Website.
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.
- Site refers to Animal-Kind, accessible from www.animal-kind.co.uk
- Third-Party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
- Website refers to Animal-Kind, accessible from www.animal-kind.co.uk
- You means the individual accessing or using the Service, or the Company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Information We collect
When You visit the Site, We automatically collect certain information about Your Device, such as Your IP address, browser type, time zone and some of the Cookies that are installed on Your Device. As You browse the Site, We collect information about the webpages or products that You view, the search terms and keywords that referred You to the Site, and information about how You interact with it. This is referred to as “Device Information” and is used to enhance Your browsing experience and to improve the performance of Our Website.
We collect Device Information using the following:
- “Cookies” – data files that are placed on Your Device or computer. These often include an anonymous unique identifier. For further details, including information about how to disable Cookies, visit http://www.allaboutcookies.org. Please note that disabling Cookies may limit certain features and functionality of Our Website.
- “Log files” – these track actions taking place on the Site, and collect data such as Your IP address, browser type, internet provider, referring/exit pages, and date/time stamps
- “Web beacons”, “tags” and “pixels” – electronic files used to record information about how You browse the Site
When You make, or attempt to make, a purchase through Our Website, or register an Account on Our Website, We collect information such as Your name, email address, phone number, billing address, shipping address, payment details (including credit card numbers). This is referred to as ‘Order Information’. In Our Privacy Policy, “Personal Information” refers to both Device Information and Order Information.
How We use your Personal Information
We use the information We collect to process and fulfil any orders placed through the Site. This includes processing Your payment information, arranging for shipping, and providing invoices and/or order confirmations. In addition, We use this information to communicate with You, provide customer support, screen for potential fraud, and when in line with the preferences You have shared with Us, to provide You with information, updates and advertising relating to Our products and services. We may contact You by email, telephone, SMS or other equivalent forms of electronic communication.
Device Information is used to help screen for potential risk and fraud, and to improve and optimise Our Site. This includes generating analytics about how Our customers browse and interact with Our Site, and to analyse the success of Our marketing and advertising campaigns.
How Your Personal Information is shared
We may share Your Personal Information with trusted third-party Service Providers who assist in operating Our business, processing payments, delivering Our orders and analysing Our Website. For example, We use Royal Mail to deliver Our parcels and We also use Google Analytics to help Us understand how Our customers use Our Site. These Service Providers are contractually obliged to protect Your information and use it solely for the purposes specified by Us.
We may share Your Personal Information to comply with applicable laws and regulations, to respond to subpoena, search warrant or other lawful request for information, or to otherwise protect Our rights.
When You share Personal Information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
Marketing Updates
If You opt-in to receive marketing emails from Us, We will send You regular newsletters and offers. You can unsubscribe from these at anytime. We will continue to send You service emails, such as order confirmation emails and order tracking emails.
Data Security
We take the security of Your information seriously and implement appropriate technical and organisational measures to protect it. We use industry-standard security protocols and encryption techniques to ensure the confidentiality and integrity of Your data. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and We cannot guarantee absolute security.
Third-Party Links
Our Website may contain links to third-party websites or services that are not operated or controlled by Us. If You click on a third-party link, You will be directed to that third party’s site. We are not responsible for the privacy practices or content of these third-party sites. We strongly advise You to review the privacy policies of those websites before providing any Personal Information. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Children’s Privacy
Our Website is not intended for use by individuals under the age of 16. We do not knowingly collect Personal Information from children. If We become aware that We have collected Personal Information from a child without parental consent, We will take appropriate steps to remove that information from Our servers.
If You are a parent or guardian and You are aware that Your child has provided Us with Personal Information, please contact Us.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in Our practices or legal requirements. Any modifications will be effective upon posting the updated policy on Our Website. We encourage You to review this policy periodically for the latest information on Our privacy practices.
Your rights
If You are a European resident, You have the right to access Personal Information We hold about You and to ask that Your Personal Information be corrected, updated, or deleted. If You would like to exercise this right, please contact Us at info@animal-kind.co.uk. Additionally, if You are a European resident We note that We are processing Your information in order to fulfil contracts We might have with You (for example if You make an order through the Site), or otherwise to pursue Our legitimate business interests listed above.
Do Not Track
Please note that We do not alter Our Site’s data collection and use practices when We see a Do Not Track signal from Your browser.
Data Retention
When You place an order through Our Website, We will maintain Your Order Information for Our records unless and until You ask Us to delete this information.
Contact Us
If You have any questions, concerns, or requests regarding Your Personal Information or this Privacy Policy, please contact Us by email at info@animal-kind.co.uk.
Last updated: 20 February 2024
